Refund Policy

30-day money-back guarantee

We stand behind the Pretty Problem experience. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no interrogation, no hoops.

How to request a refund

Our orders are processed by Paddle.com, our online reseller and Merchant of Record. To request a refund:

1. Visit paddle.net and enter the email address you used at checkout.
2. Find your order and select "Request a refund".
3. Or contact our support team through the website and we'll pass it to Paddle for you.

Processing

Approved refunds are returned to the original payment method by Paddle. Depending on your bank, funds typically appear within 5–10 business days.

Paddle's role

Because Paddle is the Merchant of Record for all our orders, they handle payment processing, customer service inquiries, and returns. Their handling of your refund is governed by Paddle's Refund Policy.

Contact

Questions? Reach Flipping Innovations through the support channel listed on our website, or go directly to paddle.net for order-specific help.